If we do not receive articles back, we incur additional costs as we cannot serve other customer inquiries and sample items must be reproduced. Therefore, we must claim compensation for damages amounting to the full sales price. The single unit price of the respective product, without considering any volume discounts or tiered prices at the time of the sample order, is decisive for the calculation. To avoid misunderstandings, please always keep your tracking number ready as proof of return.
What happens if I don’t return the samples?
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